Customer Support

Overview

As a member of the Support Team, you are a Populi expert. You understand web-based software and how Populi is used by higher education professionals. You use this information to help member institutions succeed in their use of Populi. In this role, you will:

• Learn about Populi using our online manual and videos, as well as through product testing.
• Research questions with other members of Support and Development Teams.
• Field technical questions from customers via phone and email such as, “Why aren’t images displaying in my browser?” or “Why am I being automatically logged out?”
• Field subject matter questions from customers via phone and email such as, “How is a GPA calculated?” or “What is a chart of accounts?”
• Provide walk-throughs via phone, email or web-conference answering questions such as, “How do I enroll a student in a course?” or “What is the process for disbursing financial aid?”
• Troubleshoot technical issues and provide bug reports to development team.

Essentials

• Strong verbal and written communication skills
• Patient and cheerful attitude
• Ability to work as part of a team
• Capable of learning and explaining difficult concepts

Nice-To-Haves

• Higher education administration experience
• Web-based software support experience

How to Apply

Email your résumé to and let us know why you'd like to join our team.

About Populi

We are a small team of owner-employees that value the freedom to work without distraction. We enjoy a healthy work-life balance. We are independent, collaborative, managers-of-one. We provide software as a service to higher education institutions. Our software supports almost every aspect of higher education, from admissions, academics, and advancement, to online learning, billing and financial aid.

Populi is an equal opportunity employer

See other career opportunities, and read about our benefits on the Careers Page.